Privacy Policy

1. Information we collect

When you contact Lift Up QLD or submit an enquiry through the website, we may collect information that you choose to provide, including:

• Your name

• Email address

• Phone number, when provided

• Suburb or location, when provided

• The type of enquiry you are making

• Volunteer interests and general availability

• Information included in your message

• Other information you voluntarily provide when contacting us

We only ask for information that is reasonably relevant to responding to your enquiry or discussing how you may interact with Lift Up QLD.

Please avoid including identification documents, health information, background-check records, financial information or other sensitive personal information in your initial website enquiry unless specifically requested through an appropriate process.

2. How we use your information

Information you provide may be used to:

• Respond to your enquiry

• Discuss clothing donations or collection arrangements

• Respond to community support enquiries

• Discuss volunteering opportunities and availability

• Discuss partnerships or community collaboration

• Contact you regarding your request

• Administer website enquiries and communications

• Follow up where reasonably necessary in relation to your enquiry

Lift Up QLD does not use information submitted through website enquiry forms to create marketing profiles unless you have separately agreed to receive marketing communications.

3. Website and third-party services

Lift Up QLD may use third-party services to operate and maintain the website.

These may include services relating to:

• Website hosting

• Email delivery

• Website forms

• Website security

• Analytics and website performance

• Other technical services required to operate the website

These service providers may process limited information where necessary to provide their services.

The specific providers and any applicable privacy practices should be confirmed as part of the website’s final privacy review.

4. How information is stored and protected

Lift Up QLD aims to take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored within email accounts, website systems or other approved services used by Lift Up QLD.

Personal information should only be kept for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for operational or legal reasons.

Specific storage arrangements and retention periods should be confirmed before this policy is formally published.

5. Sharing and disclosure

Lift Up QLD does not sell personal information.

Personal information may be shared where reasonably necessary to:

• Respond to or manage your enquiry

• Work with an approved service provider supporting Lift Up QLD’s website or communications

• Protect the organisation, its volunteers or members of the community

• Meet applicable legal or regulatory obligations

Where third-party providers are used, Lift Up QLD aims to limit the information shared to what is reasonably necessary for the relevant service.

6. Access, correction and privacy enquiries

If you would like to ask what personal information Lift Up QLD holds about you, request that information be corrected, or raise a concern about how your information has been handled, please contact the team.

Lift Up QLD will review reasonable privacy requests and respond based on the information available and any applicable requirements.

Email: liftupqldinc@gmail.com

Address:
Unit 2/47 Collinsvale Street
Rocklea QLD 4106

7. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to Lift Up QLD’s website, activities, technology, service providers or privacy practices.

When significant changes are made, the updated version and review date should be published on this page.